Reception AI handles approved call, text, and website-chat intake, answers routine questions, captures details, and helps qualified prospects book a consultation.
Your configuration defines eligible audiences, consent and suppression rules, approved topics, escalation conditions, and stop conditions. Sensitive or out-of-scope matters go to a human.This is Leak 02 — the Response Leak. A prospect calls after hours or during a meeting and reaches voicemail. A form comes in and sits. High-value clients don't wait — they hire the firm that replied. You can't be at the desk at 8pm during filing season, and you shouldn't have to be. The missed calls you never see are the growth you never count.
Reception AI helps close that gap with a consistent response and handoff process that does not depend on someone watching the front desk.
We configure Reception AI on approved phone, chat, and text channels using your verified services, process, hours, and voice. It can greet new prospects, answer approved common questions, collect intake details, and offer supported calendar times. A configured missed-call workflow can send a text response, subject to carrier, provider, consent, and routing conditions. Approved front-office activity can be logged to the growth CRM; sensitive or professional matters route to a person.
Verified live demonstration and fallbacks:
Speak with Reception AI. Use browser voice for the live conversational demonstration, call the permanent phone fallback from any phone, or review the guided typed workflow when speaking is not practical. The typed path is clearly labeled as a workflow rather than live AI text. → Try Reception AI Live →
Reception AI is designed around voice intake, website chat and SMS, a missed-call text-back workflow, calendar booking, and human escalation. PGT configures the approved knowledge, routing rules, consent boundaries, and CRM logging with your team; provider-specific features and production routing are verified during implementation.
When enabled and tested for the approved audience, channels, permissions, and stop rules, this role can perform the actions below.
The workflow is configured around eligible audiences, consent and suppression rules, approved knowledge, allowed actions, escalation conditions, and explicit stop conditions.
Before configuring RECEPTION AI, see how your practice currently scores on lead response speed, front-desk capture, and proposal follow-through.
Use the verified live browser-voice demonstration or call the permanent phone fallback. The page also provides a guided typed workflow showing greeting, approved answers, qualification, booking, and escalation; that typed path is clearly labeled rather than presented as live AI text.
No. Reception AI handles new-prospect intake, common questions, and booking. Anything sensitive or account-specific is routed to a human, and existing-client communication stays human unless you choose to extend the AI to it.
Reception AI can do more than take a message: within the rules you approve, it can answer routine questions, offer consultation times, trigger missed-call follow-up, and log the interaction to your CRM. Scope and coverage depend on the final provider and configuration.
It says so honestly and routes the contact to a human, capturing the relevant details and context first. Escalation rules define which questions transfer immediately, which create a follow-up task, and when the automated conversation must stop.
No. We route your existing line so Reception AI answers when you can't, and hands calls to you or your team whenever you want. You keep your number and your control.
Book a 20-minute strategy call and we'll map how Reception AI could answer approved questions, qualify inquiries, book consultations, and hand sensitive matters to your team. Use the verified live demonstration or permanent phone fallback to experience the current Reception flow.
No pressure. No obligation. A plan you can use either way.